Our Policies

Privacy Policy

25.04.25

At Whitterra Home, we value your privacy. This policy outlines how we collect, use, and protect your personal information in line with the UK GDPR and Data Protection Act 2018.

1. What We Collect 

  • - Name  
  • - Email address  
  • - Delivery address  
  • - Phone number (optional)  
  • - Payment details (processed securely via third-party providers)  
  • - Website usage (via cookies)

2. How We Use Your Information

  • We use your information to:

  • - Process and deliver your order

  • - Communicate with you about your order

  • - Respond to inquiries

  • - Improve our services and website

  • We do not sell or rent your data.

3. Cookies

We use cookies to enhance your browsing experience and understand site usage. You can manage cookie settings in your browser.

Your Rights

  • Under UK law, you have the right to:

  • - Access your data

  • - Correct inaccurate data

  • - Request deletion

  • - Object to processing

To make a request, email us at home@whitterra.co.uk.

5. Third-Party Services

We use trusted services like Squarespace and Stripe/PayPal. Your data may be shared with them only for order processing.

6. Contact

If you have questions, contact:

home@whitterra.co.uk

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Returns & Refunds Policy

25.05.24

We hope you love your handcrafted Whitterra piece! But if something’s not quite right, here’s how returns work:

1. Returns

You have 14 days from receiving your order to request a return.

To be eligible:

  • - Item must be unused and in its original condition

  • - Return must be requested via email to home@whitterra.co.uk

2. Non-returnable Items

Due to the handmade and unique nature of our pieces, we cannot accept returns for:

  • - Custom or made-to-order items such as commissions

  • - Items damaged after delivery

3. Refunds

Once your return is received and inspected:

  • - You’ll receive a refund to your original payment method within 7 working days

  • - Original shipping costs are non-refundable (unless item was faulty).

Damaged or Faulty Items

Please email us within 48 hours of delivery with a photo if your item arrives damaged. We’ll arrange a replacement or refund.

5. Return Shipping

Buyers are responsible for return shipping unless the item is faulty or incorrect.

Absolutely — here’s a simple, friendly **Terms & Conditions** page for **Whitterra Home**, written in a tone that fits your brand and is compliant with UK online selling laws.

You can paste this on the same "Policies" page or make a separate one if you prefer.

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Terms & Conditions

25.05.25

Welcome to Whitterra Home. By placing an order on our website, you agree to the terms outlined below.

1. Orders

When you place an order, you'll receive a confirmation email. Once dispatched, you’ll get a shipping confirmation with tracking details (if applicable).

We reserve the right to cancel or refuse any order if we believe it may be fraudulent or violates our policies.

2. Product Information

Each Whitterra piece is handcrafted and unique — slight variations in texture, tone, or shape are part of the charm.

We make every effort to describe items accurately, but colours may vary slightly depending on your screen.

3. Pricing & Payments

All prices are listed in GBP (£) and include VAT where applicable.

Payments are processed securely through trusted third-party providers like Stripe or PayPal.

4. Shipping

We currently ship within the UK. Delivery times vary depending on location and method selected at checkout.

We are not responsible for delays caused by courier services, weather, or customs.

5. Returns & Refunds

Please see our **Returns Policy** for full details on how to return an item, what’s eligible, and how refunds work.

6. Intellectual Property

All content on this site — including photos, product descriptions, and brand materials — belongs to Whitterra Home. Please don’t use any of it without permission.

7. Liability

We are not liable for any indirect or consequential losses from use of this website or our products.

Nothing in these terms excludes liability where it would be unlawful to do so.

8. Governing Law

These terms are governed by and interpreted in accordance with UK law. Any disputes will be handled by the UK courts.

Contact Us

Questions? Reach us at:

home@whitterra.co.uk